1. Information we handle
Depending on how you use VigIQ Pro, we may handle:
- Account and authentication data: your email address, user and account identifiers, confirmation and authentication timestamps, and session or security information used to sign you in and protect your account.
- Subscription and billing records: your plan and status, Stripe customer and subscription identifiers, and billing lifecycle information such as trial, renewal, cancellation, payment-recovery, and access-through dates.
- App data and preferences: settings and selections needed to provide your experience, such as a remembered sport preference.
- Technical and service information: normal logs and diagnostic information needed to operate, secure, monitor, and troubleshoot the service.
Payment card details are processed by Stripe and are not stored in the VigIQ Pro app database.
2. Browser storage and sessions
VigIQ Pro uses browser storage and session data to keep you signed in, protect password-recovery flows, and remember app preferences. Clearing browser data may sign you out or reset saved preferences.
3. How information is used
We use information as reasonably necessary to:
- provide, authenticate, personalize, and maintain VigIQ Pro;
- manage trials, subscriptions, billing status, and account access;
- protect accounts and prevent fraud, abuse, and unauthorized access;
- respond to support needs and troubleshoot technical problems;
- understand and improve service reliability and performance;
- meet legal, accounting, security, and compliance obligations.
4. Service providers
We use service providers to operate VigIQ Pro, including Supabase for authentication, database, and backend services; Stripe for billing and payment processing; Resend and related email infrastructure for account emails; hosting and infrastructure providers; and sports or data providers as applicable.
These providers may process information on our behalf or as independent providers and may apply their own terms and privacy practices where relevant. We may also disclose information when reasonably necessary to comply with law, protect rights and safety, or address fraud and security incidents.
5. Sale of personal information
We do not sell personal information for money.
6. Retention
We retain information only for as long as reasonably needed to provide and secure the service and meet legal, accounting, dispute-resolution, and compliance obligations. Some account, transaction, security, and billing records may need to be retained after cancellation or account closure where required or reasonably necessary.
7. Security
We use reasonable technical and organizational safeguards intended to protect information. No internet service, transmission, or storage system is perfectly secure, so we cannot guarantee absolute security.
8. Your choices and rights
Your rights vary by jurisdiction and may include access, correction, deletion, restriction, or objection rights. These rights can be subject to identity verification, applicable law, and legitimate retention needs. Privacy or account requests should be made through an official VigIQ Pro support or contact channel made available through the service when applicable.
9. Age requirements
VigIQ Pro is not intended for children under 18. Users must also satisfy any higher legal age required in their jurisdiction for wagering-related activities.
10. International processing
Information may be processed in countries other than where you live through the service providers used to operate VigIQ Pro. Privacy protections and legal requirements can differ between locations.
11. Policy changes
We may update this policy as the service, providers, or legal requirements change. The updated policy will be posted here, with additional notice through the service when appropriate.